Managed IT Services for Regulated Firms
SLA-backed help desk, proactive monitoring, patching, and quarterly business reviews for 10–500-employee firms. Co-managed or fully managed.
Book a 30-min consultation →Elevate Solutions provides managed IT services for firms with 10 to 500 employees, with a focus on regulated industries. The service covers an SLA-backed help desk, proactive monitoring and patching, asset lifecycle management, and quarterly business reviews, delivered co-managed alongside your internal IT staff, or as your complete IT department.
What's included?
24/7 helpdesk with SLA-backed response times
Endpoint monitoring and automated patching
Remote-first support, with on-site dispatch
Quarterly Business Reviews and IT roadmap
Vendor management for hardware, software, and connectivity
Onboarding and offboarding automation
Asset inventory and lifecycle management
Budget forecasting and CapEx planning
What outcomes can you expect?
Helpdesk Coverage
24/7 with documented response procedures for P1/P2 tickets
System Uptime
99.9% target for managed infrastructure
QBR Cadence
Quarterly with CIO-level advisory
Common questions
What does managed IT actually include?
Help desk, endpoint monitoring and patching, identity and access management, asset lifecycle, vendor management, and a quarterly business review where we plan budget and roadmap with your leadership.
How fast do you respond to support requests?
Help desk tickets run under SLA-backed, documented response procedures for priority-1 and priority-2 issues, with 24/7 coverage. Security incidents are handled by phone.
Do you charge per user or a flat rate?
Per user. Pricing is transparent, with no hidden fees, and scales linearly with your headcount.
Can we keep our internal IT team?
Yes. We run co-managed engagements where we augment internal staff, handling monitoring, patching, and escalation, and fully managed engagements where we are the IT department.
Do you provide on-site support?
Yes. Remote-first for speed, on-site when the problem requires hands on hardware. We are headquartered in Los Angeles and serve clients.
The Managed IT suite
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Ready to get started with Managed IT?
A 30-minute technical review of your environment with a senior engineer.