Serving regulated mid-market businesses nationwide (888) 901-9686 · support@elevatesolutions.io
24/7 Client Support

Client Hub

Client Support

Reach us by phone, email, a remote session, or the assistant below. Every path goes to the same team and the same queue.

Ask the assistant (888) 901-9686

Bookmark this page: elevatesolutions.io/support is the one address for every support path.

Call (888) 901-9686

Main line, answered 24/7. The fastest path for anything urgent.

Email support@elevatesolutions.io

One address for every request. Email here creates a ticket instantly in our service system, no portal login needed.

Ask the assistant.

Good for how-do-I questions and quick lookups. It answers from our documentation. For a security incident, don't use chat: call (888) 901-9686.

Ask AI AssistantUsually fastest

Client tools & portals.

Live tools work now. Items marked “being set up” switch on as we finish configuration.

Client PortalOpen, track, and approve tickets.Currently unavailable Need it now? Call (888) 901-9686 or email support@elevatesolutions.io.
Pay an invoiceOpen invoices, payment methods, receipts.Currently unavailable Need it now? Call (888) 901-9686 or email support@elevatesolutions.io.
Schedule a callBook time with your account team.Currently unavailable Need it now? Call (888) 901-9686 or email support@elevatesolutions.io.
System statusLive health of every service we manage. Check here first during a suspected outage. IT ToolkitSpeed tests, breach checks, and diagnostics you can run yourself.

Microsoft 365 launchpad.

Direct links into your Microsoft 365 tenant, the fastest route to any app or admin tool.

Everyday apps

OutlookEmail & calendarOneDriveMy filesTeamsChat & meetingsSharePointCompany sitesOffice appsWord, Excel, PPTCopilotM365 AI assistantBookingsScheduling pagesFormsSurveys & quizzesTo DoPersonal tasks

Learning & help

Microsoft LearnFree training for every productM365 Help CenterOfficial how-to articlesM365 RoadmapWhat's launching nextMicrosoft CommunityUser-to-user forumsTech CommunityBlogs & webinars from MSService healthM365 status & incidents

Admins only

Admin CenterUsers, licensing, billingDefenderThreats & investigationsEntra IDIdentity & accessIntuneDevice managementPurviewCompliance & DLPExchange AdminMail flow & rules

Account & security.

Self-service for the most common identity tasks. If your account is compromised, call us immediately.

Reset passwordSelf-service M365 passwordSet up MFAAdd authenticator or phoneMy sign-insSee who logged in & from whereMy accountProfile & devicesMy appsAll SSO-linked applicationsReport phishingForward suspicious emails to us

Request, report, or schedule.

Prefilled requests that route to our queue with the right classification, faster than a blank email, always tracked.

New user onboardingAccounts, license, equipment, and access for a new employee. Triggers our onboarding checklist.Employee offboardingRevoke access, export data, wipe devices, and collect equipment for a departing employee.Software requestNeed an application installed? We review for security, licensing, and compatibility.Hardware requestLaptops, monitors, keyboards, webcams: procured, imaged, and shipped to your employee.Schedule a strategy callQuarterly business review, roadmap planning, or project kickoff with your advisor.

Downloads.

The tools we deploy to every client, always the latest signed version.

SASE ClientSecure access for remote and mobile work.Being set up Need it now? Call (888) 901-9686 or email support@elevatesolutions.io.
ScreenConnect GuestRequired only for scheduled remote sessions.Currently unavailable Need it now? Call (888) 901-9686 or email support@elevatesolutions.io.
M365 Desktop AppsWord, Excel, PowerPoint, Outlook for your device.Windows · macOS Microsoft EdgeOur recommended browser for M365 environments.Windows · macOS · Linux · Mobile

Knowledge & status.

Real-time system health, how-to guides, and security playbooks for your team.

System statusLive health of every managed serviceHow-to guidesStep-by-step walkthroughsSecurity playbooksFor law firms & healthcareFree downloadsPolicy templates & checklistsCompliance guidesHIPAA, SOC 2, PCI-DSSInsightsWeekly research & briefings
Security Incident

Suspected breach, ransomware, or account takeover? Call. Do not chat. Do not email.

Phone puts you with a person immediately and starts the response clock. Chat and email are not incident channels.

(888) 901-9686 (424) 400-6625 local direct

Start remote support

Choose the platform your technician is using. Launch if the app is already installed; download the installer if this is your first session.

ScreenConnect

Installer unavailable — call for a code Call for a code

Zoom Meeting

Your technician will send a meeting ID or link separately.

Not sure which to use? Call (888) 901-9686 and we'll walk you through it.