How can we help today?
Four ways to reach us. Start with our AI assistant for the fastest answer, or call a human any time.
Start here: AI assistant or a person
The AI assistant searches our knowledge base and answers most common questions right away. If you'd rather reach a person, four channels connect you to our support team directly.
Live chat available in English, Spanish, and Mandarin with real-time translation.
Your everyday workspace
Direct links into your Microsoft 365 tenant. Bookmark this page. It's the fastest route to any app or admin tool.
Everyday apps
Outlook
Email & calendar
OneDrive
My files
Teams
Chat & meetings
SharePoint
Company sites
Office apps
Word, Excel, PPT
Copilot
M365 AI assistant
Bookings
Scheduling pages
Forms
Surveys & quizzes
To Do
Personal tasks
Learning & help
Microsoft Learn
Free training for every product
M365 Help Center
Official how-to articles
M365 Roadmap
What's launching next
Microsoft Community
User-to-user forums
Tech Community
Blogs & webinars from MS
Service health
M365 status & incidents
Manage your identity
Self-service for the most common security tasks. If your account is compromised or you see suspicious activity, call us immediately.
Software for your workspace
Installers for the tools we deploy to every client. Always the latest version, always signed.
SASE Client
Secure access for remote and mobile work
Windows · macOS · iOS · Android
ScreenConnect Guest
Required only for scheduled remote sessions
Windows · macOS
M365 Desktop Apps
Word, Excel, PowerPoint, Outlook for your device
Windows · macOS
Microsoft Edge
Our recommended browser for M365 environments
Windows · macOS · Linux · Mobile
Request, report, or schedule
Forms that route directly to our queue with proper ticket classification. Faster than an email, always tracked.
Knowledge and status
Real-time system health, how-to guides, and security playbooks for your team.
Active security incident or major outage?
Call the hotline for immediate response, or report a less urgent incident via the portal. Both are tracked.