24/7 Client Support

Client Hub

Client Support

Reach us by phone, email, a remote session, or the assistant below. Every path goes to the same team and the same queue.

Ask the assistant (424) 400-6625

Bookmark this page — elevatesolutions.io/support is the one address for every support path.

Call (424) 400-6625

Local-direct line, answered 24/7. The fastest path for anything urgent.

(888) 901-9686 toll-free

Email [email protected]

One address for every request. Email here creates a ticket instantly in our service system — no portal login needed.

Ask the assistant.

Good for how-do-I questions and quick lookups — it answers from our documentation. For a security incident, don't use chat: call (424) 400-6625.

Ask AI AssistantUsually fastest

reset my password set up MFA set up Outlook on my phone report a phishing email

Client tools & portals.

Live tools work now. Items marked “being set up” switch on as we finish configuration.

Client PortalOpen, track, and approve tickets. Pay an invoiceOpen invoices, payment methods, receipts. Schedule a callBook time with your account team. System statusLive health of every service we manage. Check here first during a suspected outage. IT ToolkitSpeed tests, breach checks, and diagnostics you can run yourself.

Microsoft 365 launchpad.

Direct links into your Microsoft 365 tenant — the fastest route to any app or admin tool.

Everyday apps

OutlookEmail & calendar OneDriveMy files TeamsChat & meetings SharePointCompany sites Office appsWord, Excel, PPT CopilotM365 AI assistant BookingsScheduling pages FormsSurveys & quizzes To DoPersonal tasks

Learning & help

Microsoft LearnFree training for every product M365 Help CenterOfficial how-to articles M365 RoadmapWhat's launching next Microsoft CommunityUser-to-user forums Tech CommunityBlogs & webinars from MS Service healthM365 status & incidents

Admins only

Admin CenterUsers, licensing, billing DefenderThreats & investigations Entra IDIdentity & access IntuneDevice management PurviewCompliance & DLP Exchange AdminMail flow & rules

Account & security.

Self-service for the most common identity tasks. If your account is compromised, call us immediately.

Reset passwordSelf-service M365 password Set up MFAAdd authenticator or phone My sign-insSee who logged in & from where My accountProfile & devices My appsAll SSO-linked applications Report phishingForward suspicious emails to us

Request, report, or schedule.

Prefilled requests that route to our queue with the right classification — faster than a blank email, always tracked.

New user onboardingAccounts, license, equipment, and access for a new employee. Triggers our onboarding checklist.Employee offboardingRevoke access, export data, wipe devices, and collect equipment for a departing employee.Software requestNeed an application installed? We review for security, licensing, and compatibility.Hardware requestLaptops, monitors, keyboards, webcams — procured, imaged, and shipped to your employee.Schedule a strategy callQuarterly business review, roadmap planning, or project kickoff with your advisor.

Downloads.

The tools we deploy to every client — always the latest signed version.

SASE ClientSecure access for remote and mobile work.Windows · macOS · iOS · Android ScreenConnect GuestRequired only for scheduled remote sessions.Windows · macOS M365 Desktop AppsWord, Excel, PowerPoint, Outlook for your device.Windows · macOS Microsoft EdgeOur recommended browser for M365 environments.Windows · macOS · Linux · Mobile

Knowledge & status.

Real-time system health, how-to guides, and security playbooks for your team.

System statusLive health of every managed service How-to guidesStep-by-step walkthroughs Security playbooksFor law firms & healthcare Free downloadsPolicy templates & checklists Compliance guidesHIPAA, SOC 2, PCI-DSS InsightsWeekly research & briefings

Security Incident

Suspected breach, ransomware, or account takeover? Call. Do not chat. Do not email.

Phone puts you with a person immediately and starts the response clock. Chat and email are not incident channels.

(888) 901-9686 (424) 400-6625 local direct