Privacy Policy

1. Overview

Elevate Solutions ("Elevate," "we," "us," or "our") is a managed IT and cybersecurity provider based in Los Angeles, California. This Privacy Policy explains what information we collect through our website at elevatesolutions.io, how we use it, and the choices and rights you have. It applies to information collected through this website. The handling of client data under an active service engagement is governed separately by the applicable client agreement.

By submitting a form on this website, you consent to the practices described here. If you do not agree, please do not submit information through the site.

2. Information We Collect

We collect only the information you choose to provide and a limited amount of technical information your browser sends automatically.

Information you submit through our forms. Depending on the form, this may include your name, business email address, phone number, company name, industry, approximate company size, and the message or details you enter. Our forms include:

• Contact form — to answer a general inquiry.
• Consultation request — to schedule an introductory conversation.
• Security / IT assessment request — to scope and arrange an assessment.
• Newsletter / insights subscribe — to send periodic email updates.
• Resource download — to deliver a requested guide, checklist, or report.

Information collected automatically. When you visit the site, our analytics and hosting infrastructure may record standard technical data such as IP address, browser type, device type, referring page, pages viewed, and the date and time of your visit.

3. How We Use Your Information

• Respond to your inquiry, consultation, or assessment request.
• Deliver a resource you requested and provide related follow-up.
• Send newsletters or insights you subscribed to (you can unsubscribe at any time).
• Operate, maintain, secure, and improve the website.
• Understand aggregate site usage so we can improve content and performance.
• Comply with applicable law and respond to lawful requests.

We do not sell your personal information.

4. Service Providers and Analytics

We use a small number of trusted service providers (sub-processors) to operate this website, respond to your inquiries, and measure site performance. Each processes information only on our behalf, under its own terms and privacy commitments, and only as needed for the functions described below:

• HighLevel ("GoHighLevel") / Wisetrack — our customer relationship management (CRM), marketing, and engagement-tracking platform. When you submit a form, your information is delivered here so we can manage your inquiry, schedule follow-up, and send the communications you requested, and to measure engagement with those communications.
• Cloudflare, Inc. — our website hosting, content-delivery (CDN), and security provider. Cloudflare processes connection and technical data (such as your IP address) to serve the site, defend against abuse, and operate the human-verification check ("Turnstile") that protects our forms from automated spam.
• Google LLC — Google Analytics 4 (GA4), measurement ID G-HQKB1J1YZT — aggregate website analytics. GA4 uses cookies and similar technologies to collect usage data such as pages viewed and general location, which helps us measure performance and improve content. We enable IP anonymization, and GA4 loads only after you accept analytics cookies (see Section 5). You can also opt out using a browser-level control such as the Google Analytics opt-out add-on.

Form submissions are also recorded in our own internal systems so our team can respond. We share information with these providers only as needed to provide the functionality described above, and we do not sell your personal information.

SMS / Text Message Communications

Elevate Solutions offers optional SMS (text message) notifications about your account, support tickets, scheduled maintenance, service status, and security alerts. You may opt in through our website, by texting START to (424) 400-6630, by giving verbal consent during a call with us, by completing a paper opt-in form, or by scanning a designated QR code. Message frequency varies based on your account and service activity. Message and data rates may apply. Reply HELP for help or STOP to cancel at any time.

Your mobile information is not shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, or lease mobile phone numbers or SMS opt-in data. Mobile information may be shared only with the service providers that help us operate the messaging program (for example, our messaging provider, Twilio), and only as necessary to deliver the service. SMS opt-in data and consent are never shared with any third parties for any other purpose.

5. Cookies and Similar Technologies

We use a small number of cookies and similar technologies — primarily for analytics (GA4) and to remember your cookie-consent choice. Where required, we present a consent control so you can accept or decline non-essential cookies. You can also block or delete cookies through your browser settings; doing so may affect how some parts of the site function.

6. Data Retention

We retain the information you submit only as long as needed for the purpose it was collected — for example, to respond to and follow up on your inquiry, to maintain a subscription you requested, or to meet a legal or recordkeeping obligation. When the information is no longer needed, we delete it or remove identifying details. You may ask us to delete your information at any time (see Section 8).

7. How We Protect Your Information

As a cybersecurity provider, security is core to how we operate. We use reasonable administrative, technical, and physical safeguards — including encryption in transit, access controls, and monitoring — to protect the information you submit. No method of transmission or storage is completely secure, but we work to keep your information protected and to address any issues promptly.

8. Your Rights and Choices

You can ask us to access, correct, or delete the information you have submitted, and you can unsubscribe from our emails at any time using the link in any message or by contacting us. To make a request, email [email protected] or call (888) 901-9686. We will respond within the time required by applicable law.

9. California Privacy Rights (CCPA / CPRA)

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, gives you the right to:

• Know what personal information we have collected about you and how it is used.
• Delete personal information we have collected, subject to legal exceptions.
• Correct inaccurate personal information.
• Opt out of any "sale" or "sharing" of personal information. We do not sell or share personal information for monetary or other valuable consideration.
• Non-discrimination — we will not treat you differently for exercising these rights.

To exercise any of these rights, contact us at [email protected] or (888) 901-9686. We will verify your request before acting on it. Residents of other U.S. states with comparable privacy laws may have similar rights and can reach us the same way.

10. Third-Party Links

Our site may link to websites we do not operate. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

11. Children's Privacy

Our website and services are intended for businesses and are not directed to children. We do not knowingly collect information from anyone under 16.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date above. Material changes will be reflected on this page.

13. Contact Us

Elevate Solutions — Managed IT & Cybersecurity, Los Angeles
6230 Wilshire Blvd, Suite 2120, Los Angeles, CA 90048
Phone: (888) 901-9686
Email: [email protected]