Getting connected
From address check to turned-up service
Moving to AT&T fiber is straightforward when someone runs it for you. Here is every step, what Elevate needs from you, and how we switch over without your office going dark.
Step by step
How an AT&T fiber order runs with Elevate
Address and suite check
We confirm whether your building is AT&T fiber-ready and which speeds are available at your exact suite. Fiber availability goes building by building.
Plan the connection
Speed tier, backup, static IP block, security add-ons, and whether to order as AT&T Business Fiber or through ACC Business.
Order
Elevate places the order and books the installation window with you.
Installation day
An AT&T technician installs the service. AT&T's professional technician sets up the internet, the gateway and the 5G backup on eligible plans, and makes sure it is running before leaving your site.
Elevate setup
We connect your firewall and Wi-Fi, assign static IPs if you ordered them, and test speeds wired at the gateway.
Cutover
Your old internet stays on until the fiber is tested. We move your network over during a quiet window, then you cancel the old service.
After go-live
You have AT&T's 24/7 business support and a service portal, and Elevate stays your first call.
Before the technician arrives
What to have ready
- Someone on site for the installation window
- Access to the building telecom room or main phone and data room
- Building management told about the visit, if the building requires it
- A power outlet near where the gateway will go, ideally on a battery backup
- Your current internet account details, so nothing is cancelled early
Switching from another provider?
Keep the old service running until the new fiber is installed and tested. Elevate schedules the cutover and tells you when it is safe to cancel, so there is no gap.
Questions
Installation questions
How long does it take?
It depends on whether your building is already AT&T fiber-ready. Elevate gives you the timeline when we check the address.
Does installation cost anything?
Elevate quotes the full cost of your order, including any installation charge, before you sign.
Can I keep my current router or firewall?
Yes. Your firewall sits behind the AT&T gateway. Elevate configures it during setup.
Will my phones work on day one?
Elevate plans phone service as part of the cutover so calls keep working when the internet moves over.
Ready to start?
Send us your address and we will run the first step today.