Backup and reliability
Stay online when the fiber does not
Fiber is reliable, but no single connection is perfect. AT&T builds backup into its faster plans, and Elevate designs the rest so a cut line, a closed road or a busy day does not stop your business.
Built in
Five ways to keep a location connected
Built-in 5G backup, 1 GIG and higher
On 1 GIG, 2 GIG and 5 GIG plans, AT&T's combined fiber and 5G gateway switches to AT&T's wireless network automatically if the fiber is interrupted, then moves back to fiber when service returns. It comes with the plan at no extra charge, in a single box.
- The gateway needs power for the whole outage; battery backup options cost extra
- Static IP addresses and AT&T VoIP stay on the fiber and do not move to the 5G backup
- 5G coverage is not available everywhere; LTE may be used depending on signal at your address
Managed wireless backup, 300 and 500 Mbps
For the 300 Mbps and 500 Mbps plans, AT&T Managed Internet Backup adds wireless failover to the AT&T wireless network, with no upfront cost and a monthly charge.
- After 250GB of backup use, speeds may slow to a maximum of 3 Mbps when the network is busy
- Video on backup is limited to standard definition
AT&T Business Fiber with Enhanced Internet
For locations that cannot afford a hiccup, Enhanced Internet actively manages traffic across AT&T Business Fiber and 5G in real time. It is professionally installed and carries an additional monthly charge.
AT&T Internet Air for Business
A fixed wireless connection for a business location over AT&T's 5G network, with easy self-setup and no speed caps, no data caps and no overage fees. It works as a primary connection where fiber has not arrived yet, or as a second connection.
- AT&T may temporarily slow data speeds when the network is busy
A second wired connection
For the most resilient setup, Elevate pairs AT&T fiber with a connection on a different network, often cable, on a firewall that fails over between them. Two networks, two paths into the building.
Compare
Which backup fits
| Built-in 5G backup | Managed wireless backup | Enhanced Internet | Internet Air for Business | Second wired connection | |
|---|---|---|---|---|---|
| Plans | 1 GIG, 2 GIG, 5 GIG | 300 Mbps, 500 Mbps | AT&T Business Fiber | Any location | Any AT&T fiber plan |
| How it switches | Automatic, same gateway | Automatic, wireless gateway | Real-time traffic steering | Elevate firewall failover | Elevate firewall failover |
| Charge | Included | Monthly add-on | Monthly add-on | Separate service | Separate service |
| Needs power | Yes | Yes | Yes | Yes | Yes |
| Best for | Most offices on 1 GIG and up | Offices on 300 or 500 Mbps | Locations where every minute counts | A second network without new wiring | Maximum resilience |
Charges are quoted by Elevate; no prices are shown here. Wireless coverage is not available everywhere.
Power
Backup only works with power
Every backup option needs electricity at the gateway. Elevate puts the gateway, firewall and network switch on a battery backup (UPS) sized for the outages you actually see, so a short power cut does not take the internet with it.
The AT&T Guarantee
When something does go wrong
AT&T backs AT&T Business Fiber for small business customers in its 21-state fiber footprint with the AT&T Guarantee. Elevate confirms whether it applies to your order.
Outage benefit
Fiber downtime of 20 minutes or more can qualify for a bill credit or another benefit, redeemed within 30 days of the notice. Outages outside AT&T's control, inside wiring and customer power loss are excluded.
Repair appointments
Same- or next-day repair appointments during normal business hours. If none is available, a benefit applies.
Support on hold
If you wait more than 5 minutes on hold for technical support and are not offered a callback, a benefit applies.
The AT&T Guarantee requires an AT&T-provided gateway, allows one benefit per circuit per day and is not a warranty of service. AT&T can change or end the program. Terms at att.com/businessguarantee.
Design your backup with Elevate
Tell us what an hour offline costs you. We match the backup to it.